I think that someone wrote the entire spiel about the life-changing aspects of changing some colours of a program without realising how plastic it sounds, when

I think that someone wrote the entire spiel about the life-changing aspects of changing some colours of a program without realising how plastic it sounds, when they could have written it to be read by real people, and have a grasp of perspective. Visuals and aesthetics do play an important role but people want their software to do its job: be a useful tool.