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Any UI change will get complaints from the users, and you have to be very careful. People get the old way programmed into their workflow and it becomes second n
by cableshaft 4y ago
Any UI change will get complaints from the users, and you have to be very careful. People get the old way programmed into their workflow and it becomes second nature to them, and any changes messes with that flow.
Like I used to build and support software for a call center, and if we resized a button or changed the color of the text somewhere, we got complaints from the agents using the software.
It's kind of like driving your car for two years, and then you get into your car and the turn signal is suddenly in a different place and operates completely differently. Now your mental driving autopilot is going to get screwed up, it'll take time to adjust, and you may have preferred where it used to be anyway.
Now imagine fucking with thousands or millions of users that way every time you make a little change. People are going to hate you for it if you do it to them too often.