Sorry, it’s all my fault. I’ve resisted using their software for years, despite the praise, but I recently decided I would become a customer and switch to their

Sorry, it’s all my fault. I’ve resisted using their software for years, despite the praise, but I recently decided I would become a customer and switch to their software. Unfortunately this means they are now obligated by whatever has gone wrong with the world of software the past few years to ruin anything that was good about it.