3 ms·

Medical staff don't like Epic because it's the kind of software that's sold to administrators, but used by providers. Guess who has the most sway in things lik

Medical staff don't like Epic because it's the kind of software that's sold to administrators, but used by providers. Guess who has the most sway in things like what features are included and how much effort gets invested into making the UX good?

bearjaws 4y ago
Bingo, Epic has probably the most in depth sales team, they know everything about your organization and YOU before even starting the call. They will smooch, take to dinner, do whatever it takes to bribe the head of office staff. Then once they're in the door they convince you to hire 5-10 of their 'Epic Engineers' and charge you $500+ an hour for the honor. Soon you discover that you can never really get rid of those engineers and need to hire your own on staff team... Which you probably could have done with literally any other EMR if you wanted to customize it. 2 years in the medical staff hate life and the front of house staff have costed their business 50-100M in fees. Alberta found this out the hard way after spending 5 years and 450M+ on Epic. Roughly $100 per person in the province was required to get Epic 'running'. (I am not sure if its been rolled out to all of Alberta?)
- pythko 4y ago
  I don’t think Epic’s install costs are secret or a “gotcha”. Any administrator interested in Epic can look at 20 years of installs and see that an Epic implementation is routinely a multi year, $100 million+ project for large organizations. I’m also not sure what these “Epic Engineers” you’re referring to are, but I know that IT staffing is a conversation that happens early on in the sales process and it is not a surprise to anyone who’s looked around at existing Epic sites. Whatever Epic’s flaws may be, I don’t think “public boondoggle” is a fair portrayal of how they do business.

3 ms·

Medical staff don't like Epic because it's the kind of software that's sold to administrators, but used by providers. Guess who has the most sway in things lik

by actually_a_dog 4y ago

bearjaws 4y ago
Bingo, Epic has probably the most in depth sales team, they know everything about your organization and YOU before even starting the call. They will smooch, take to dinner, do whatever it takes to bribe the head of office staff. Then once they're in the door they convince you to hire 5-10 of their 'Epic Engineers' and charge you $500+ an hour for the honor. Soon you discover that you can never really get rid of those engineers and need to hire your own on staff team... Which you probably could have done with literally any other EMR if you wanted to customize it. 2 years in the medical staff hate life and the front of house staff have costed their business 50-100M in fees. Alberta found this out the hard way after spending 5 years and 450M+ on Epic. Roughly $100 per person in the province was required to get Epic 'running'. (I am not sure if its been rolled out to all of Alberta?)
- pythko 4y ago
  I don’t think Epic’s install costs are secret or a “gotcha”. Any administrator interested in Epic can look at 20 years of installs and see that an Epic implementation is routinely a multi year, $100 million+ project for large organizations. I’m also not sure what these “Epic Engineers” you’re referring to are, but I know that IT staffing is a conversation that happens early on in the sales process and it is not a surprise to anyone who’s looked around at existing Epic sites. Whatever Epic’s flaws may be, I don’t think “public boondoggle” is a fair portrayal of how they do business.