When our robots [1] provide some sort of screen-based interaction, there's always an option to speak with a human via remote video chat. There's this misconcep

When our robots [1] provide some sort of screen-based interaction, there's always an option to speak with a human via remote video chat. There's this misconception that everything needs to be autonomous all the time. Not only does this not need to be the case... sometimes it's distinctly better to build a system that can accommodate some remote human assistance -- whether that's flexibility, customer service, cultural, or even as a technology assist (e.g. to overcome "last mile" issues until the autonomy catches up). By building 95%-99.9%+ autonomous systems, you learn how to achieve 100% service operations, bootstrap new capabilities, and improve autonomy based on real-world experience. [1] https://www.cobaltrobotics.com/ https://www.cobaltrobotics.com/