> This is the kind of stuff that makes robot/computer customer service bad. If you fall into the normal use case, it's fine, but if you need anything unusual or

> This is the kind of stuff that makes robot/computer customer service bad. If you fall into the normal use case, it's fine, but if you need anything unusual or you make a mistake, the escape hatch is always to get a real human, so you've now wasted time. The same thing happens when a computer system which is being used by a human crashes. Or a human worker needs to diverge from the happy path in a slightly complicated way.