I mean 'exit voice and loyalty' right? A few paying users, getting a little loud about the product they pay for, can change priorities pret-ty quickly Or like

I mean 'exit voice and loyalty' right? A few paying users, getting a little loud about the product they pay for, can change priorities pret-ty quickly Or like enterprise software -- some of these were initially built for a single client. Others have many customers but a few whales that cover most of payroll. Harder w/ consumer stuff (google reader), there's less 'voice' and more 'exit', and 'exit' sometimes doesn't get the point across until it's too late