I mostly fly United due to living in one of their hubs and have become accustomed to reliable service on well maintained planes. Every time I hear complaints ab

I mostly fly United due to living in one of their hubs and have become accustomed to reliable service on well maintained planes. Every time I hear complaints about rampant delays or cancelations, I wonder what year they’re living in. But then I end up flying American and I realize it’s not the year, it’s the airline. Even in their biggest hubs, there is always delay-inducing last minute maintenance with no hot swap available. I just experienced this recently and was immediately reminded of this time last year when they made headlines about canceling a massive percentage of flights daily for months. I actually much prefer AA’s website to United’s. AA’s may seem dated but it’s fast and the UI predictable. United’s feels like it’s fighting me.