Thanks for the reminder -- I forgot one of the great benefits of soft deletes that I posted in that conversation. If your customer support can quickly investiga

Thanks for the reminder -- I forgot one of the great benefits of soft deletes that I posted in that conversation. If your customer support can quickly investigate and resolve false reports of "my data disappeared without me deleting it" then they can pass along the rarer more mysterious cases to engineering, a lot of which will be real bugs. With hard deletes, all the reports look the same to customer support, so nothing gets passed on to engineering (or worse, everything does.)