Reminds me a bit of the dispute between McDonald's/Taylor and Kytch. An independent company Y stepping in to fix a particularly broken aspect of another company

Reminds me a bit of the dispute between McDonald's/Taylor and Kytch. An independent company Y stepping in to fix a particularly broken aspect of another company X's workflow (or literally a piece of hardware), company X responds badly, company X doesn't have the internal resources to do better, or company X is purposely not fixing things for some dumb and/or profit-motivated reason. A possible solution: build your scraper as a Chrome extension and have legitimately logged-in users periodically hit that SCRAPE button.