4 ms·

Did you try ixwebhosting.com? Don't waste your money.

1 points by boyan 15y ago

ixwebhosting.com destroyed my web business and their support asking me to be patient and wait. I have hosting service at ixwebhosting.com and website meteo-rs.com on it. This morning I find out that the website is down and I contacted their live 24/7 chat "support". Live chat support staff forwarded my problem to Ticket Center where another person took the ticket and forwarded it to another person, this person changed ticket status from 'Open' to 'Working' and again back to 'Open'. My website is still down. They already promised to me that the issue will be fixed in couple of hours. After couple of hours waiting I went to live chat support to ask what's going on. There I only received this message: "Your ticket is forwarded to our appropriate department. It will be replied as soon as possible." After several more hours of waiting I again received that message. My site is still down for tents of hours! Only what I get from their support is:"Please let me ask you to wait for the ticket reply. It will be replied once it is possible." When I ask for any time line, they say: "I'm sorry but there is no exact timeline available at the moment." Crappy hosting provider. Don't buy anything at ixwebhosting.com

benologist 15y ago
Budget hosting is budget hosting, don't forget that you are betting your business on it! I would suggest: 1) Move your site to AWS or something while you wait for them to fix their problem. 2) Move your site to a more expensive hosting setup with better service / support
- boyan 15y ago
  Thank you for the suggestions. I see what do you mean. But still I paid the service didn't get it for free.
  - samlev 15y ago
    I've worked at a hosting company before, and yes, it sucks when your site goes down. They know that, and it reflects badly on them if your site is down. It's quite possible that there's a problem which isn't just an easy fix. Once, the data centre where half our servers lived had a fault... well... explosion. And the fire department forced them to shut everything down for several days. It sucked, but it happens. They're not deliberately dicking you around. Yes, you are paying for your hosting, but you're betting your business on a budget supplier. These companies work by selling to lots of small clients and cramming them onto a server as tightly as they can. Even so called "business plans" from them often don't come with any actual SLA. You are paying for the hosting space and bandwidth. Service is an added extra which they're giving you. Just because you're paying money doesn't mean that you're their most important client; you're just one of thousands of clients who are also paying them money. If you're serious about running your business, you should go with a proper business host. It may be more expensive, but any one worth their salt will 1) have better, personalized support, and 2) will often have guarantees or insurance in case something horrible happens which takes your site offline for days. One last thing - don't be too trusting of "99% uptime guarantees". They sound great, but your site can be offline for three whole days a year without them breaking that guarantee.
cd34 15y ago
tsavo:~ mcd$ host meteo-rs.com NS14.IXWEBHOSTING.COM Using domain server: Name: NS14.IXWEBHOSTING.COM Address: 98.130.1.26#53 Aliases: meteo-rs.com has address 98.130.144.79 meteo-rs.com mail is handled by 10 mail407.ixwebhosting.com. tsavo:~ mcd$ host meteo-rs.com NS13.IXWEBHOSTING.COM Using domain server: Name: NS13.IXWEBHOSTING.COM Address: 98.130.253.162#53 Aliases: meteo-rs.com has address 98.130.144.79 meteo-rs.com mail is handled by 10 mail407.ixwebhosting.com. tsavo:~ mcd$ host -t ns meteo-rs.com 8.8.8.8 Host meteo-rs.com not found: 3(NXDOMAIN) tsavo:~ mcd$ Your registrar appears to have suspended your domain name or is having problems as there are no NS records published for your domain that are publicly viewable. IX's webservers are responding, though, the IP address that ixwebhosting is publishing is also not responding. Since they are a tucows reseller, and the name isn't visible in their root either, I would assume the domain was suspended by the registrar. Getting that fixed will probably require sending verification that your name is First Name Last Name and that you can receive mail at mail@mail.com.

1 points by boyan 15y ago

benologist 15y ago

Budget hosting is budget hosting, don't forget that you are betting your business on it! I would suggest: 1) Move your site to AWS or something while you wait for them to fix their problem. 2) Move your site to a more expensive hosting setup with better service / support

boyan 15y ago
Thank you for the suggestions. I see what do you mean. But still I paid the service didn't get it for free.
- samlev 15y ago
  I've worked at a hosting company before, and yes, it sucks when your site goes down. They know that, and it reflects badly on them if your site is down. It's quite possible that there's a problem which isn't just an easy fix. Once, the data centre where half our servers lived had a fault... well... explosion. And the fire department forced them to shut everything down for several days. It sucked, but it happens. They're not deliberately dicking you around. Yes, you are paying for your hosting, but you're betting your business on a budget supplier. These companies work by selling to lots of small clients and cramming them onto a server as tightly as they can. Even so called "business plans" from them often don't come with any actual SLA. You are paying for the hosting space and bandwidth. Service is an added extra which they're giving you. Just because you're paying money doesn't mean that you're their most important client; you're just one of thousands of clients who are also paying them money. If you're serious about running your business, you should go with a proper business host. It may be more expensive, but any one worth their salt will 1) have better, personalized support, and 2) will often have guarantees or insurance in case something horrible happens which takes your site offline for days. One last thing - don't be too trusting of "99% uptime guarantees". They sound great, but your site can be offline for three whole days a year without them breaking that guarantee.

cd34 15y ago

tsavo:~ mcd$ host meteo-rs.com NS14.IXWEBHOSTING.COM Using domain server: Name: NS14.IXWEBHOSTING.COM Address: 98.130.1.26#53 Aliases: meteo-rs.com has address 98.130.144.79 meteo-rs.com mail is handled by 10 mail407.ixwebhosting.com. tsavo:~ mcd$ host meteo-rs.com NS13.IXWEBHOSTING.COM Using domain server: Name: NS13.IXWEBHOSTING.COM Address: 98.130.253.162#53 Aliases: meteo-rs.com has address 98.130.144.79 meteo-rs.com mail is handled by 10 mail407.ixwebhosting.com. tsavo:~ mcd$ host -t ns meteo-rs.com 8.8.8.8 Host meteo-rs.com not found: 3(NXDOMAIN) tsavo:~ mcd$ Your registrar appears to have suspended your domain name or is having problems as there are no NS records published for your domain that are publicly viewable. IX's webservers are responding, though, the IP address that ixwebhosting is publishing is also not responding. Since they are a tucows reseller, and the name isn't visible in their root either, I would assume the domain was suspended by the registrar. Getting that fixed will probably require sending verification that your name is First Name Last Name and that you can receive mail at mail@mail.com.