At a previous job at a certain 3 letter company, we once developed a simple web app so users could do the unimaginable: change their own passwords for an intern

At a previous job at a certain 3 letter company, we once developed a simple web app so users could do the unimaginable: change their own passwords for an internal billing system. Management congratulated us on the initiative and asked to shut it down immediately. The reason: the users had to previously open a ticket to get their password changed (very secure, right?) and, with this app, the customer would see a 30% reduction in tickets and would probably reevaluate how many bodies they rented from the 3 letter company. So yes, I fully agree that most large companies are not interested in helping their users or workers at all.