This is great advice that I've found to be useful when applied to management too. It can be valuable to look at mistakes in a team as not something that is cre

This is great advice that I've found to be useful when applied to management too. It can be valuable to look at mistakes in a team as not something that is created by individuals, but as something that is the by product by a larger system with a bug in it. You can fix bugs in a system and the system gets better, but it's much harder to try to fix people (short of the easy answer which is to fire and replace).