fwiw, during my tech support days, I "sold" more by never trying to sell anything because I had no interest in it. What I was interested in was problems, and se

fwiw, during my tech support days, I "sold" more by never trying to sell anything because I had no interest in it. What I was interested in was problems, and seeing me solving their problems with the different tools our company had made a ton of sales apparently. So agree with the above; don't try to convince them they want your product, figure out their issues and exactly how your product solves those issues