I also have a box with them. At one point, they made a massive mistake with rebuilding a broken raid array and lost all the data on a 256gb slab I had, as well

I also have a box with them. At one point, they made a massive mistake with rebuilding a broken raid array and lost all the data on a 256gb slab I had, as well as for other customers. While the human error is incredibly concerning to me (luckily I had backups of critical data), I appreciated the immediate notification and offers of compensation for the data lost, as well as plans within the next few weeks to make their RAID array more robust going forward. At most providers I've had to actively seek out compensation for situations like these rather than have it offered to me within a day of the data loss.