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I love when you're using open source software and can find the bug yourself, even if it's deep down the stack. Imagine if this bug were somewhere in closed sou
by justin_oaks 4y ago
I love when you're using open source software and can find the bug yourself, even if it's deep down the stack.
Imagine if this bug were somewhere in closed source software. You'd have to reach out to the software's customer support team. Every time I reach out to customer support I expect to have an unpleasant experience. It is rarely otherwise.
- deleted 4y ago[deleted]
- perth 4y agoAnd even if you did reach out to customer support, it would rarely ever get dev attention unless most people have the issue. Even in that case, it sometimes still gets a fat wontfix, like the famous OneDrive file corruption bug.
- themoonisachees 4y agoRaising this bug in windows (how? Microsoft sells support, barely, but you can't talk to the ipv4 stack dev anyway) woul get you laughed out of the chat room because it can't posibly be the ip stack's fault.
- nine_k 4y agoIDK; I found bugs in Oracle database software in early 2000s, contacted the (corporate) tech support, and got the bugs confirmed, and fixed in subsequent releases.
- xani_ 4y agoKinda why I'm not a fan of cloud, same black box problem.
- nine_k 4y agoOTOH if you find a bug, the cloud provider likely has more clout to demand a fix from the vendor, if the software us not open source. Possibly the bug affects the cloud provider's bottom line. But if the bug is obscure and has little impact, bad luck!