5 ms·

Show HN: Mobile SDK enables live chat support & visual assist

51 points by grantlmiller 15y ago

tmetzner 15y ago
Pretty interesting niche they're addressing... hadn't really crossed my mind that there'd be a big need for "in app support", but makes perfect sense that if you're paying for an app you should get good/quick support.
becomevocal 15y ago
Looks even better in person. Great team.
Aaronontheweb 15y ago
If your website has Olark or any live web support, why wouldn't you want it in your app too? Well executed.
- grantlmiller 15y ago
  Thanks. That's what we think too... especially for apps that are transactional based (travel, retail etc).
deleted 15y ago
[deleted]
earbitscom 15y ago
One of the best teams in LA. Congrats, guys.
kerben 15y ago
Great job!
wattjustin 15y ago
As an overview for us more novice iOS programmers, how are you going about sharing the screen with a user? I am going to download this and check it out, but really curious as this looks fantastic!
- Zev 15y ago
  You can get the onscreen graphics context and convert it to an image to send over the network fairly easily. I'd guess that you probably won't get a full remote desktop experience, nor would you really need one. Just an image and a "tap here" indicator" that sends a coordinate (or rect) back and forth.
  - marcc 15y ago
    Hey, I'm the other cofounder of LookIO. Yeah, that's a pretty good summary of how the visual assist part works. We have some plans on extending it with more than just a "tap here" indicator, but don't plan on turning it into a full remote desktop experience.
pat2man 15y ago
Looks amazing, any chance for some HN invite codes?
aaronbrethorst 15y ago
sweet, but what the heck is an agent? It's not clear to me that my smaller apps won't ever cost me money with this, because I don't know what an agent is. ("First agent license is always free. You'll never be charged. No risk integration.")
- grantlmiller 15y ago
  good feedback... an agent license is simply an account that can provide support (logged into the admin console or to ichat/any chat client)... so for a small app, you'd be the agent & you'd provide support when you're available (much like Olark)
  - aaronbrethorst 15y ago
    Ah, got it. That makes perfect sense. Awesome, I look forward to integrating this into my apps! :)
  - epaga 15y ago
    Can a single agent support multiple apps? BTW, props - this looks EXTREMELY sweet and I expect I will be integrating this into my apps.
    - grantlmiller 15y ago
      Yep, a single agent can support multiple apps.
radishroar 15y ago
Hey, isn't that address the Coloft space in Santa Monica? Cool to see something come out of there!
- grantlmiller 15y ago
  Yeah, we love coloft! We're there a lot... swing by some evening and we'll give you the in person demo.
  - radishroar 15y ago
    Sounds good. I live nearby so I'll drop you an email with my info to meet up.

51 points by grantlmiller 15y ago

Pretty interesting niche they're addressing... hadn't really crossed my mind that there'd be a big need for "in app support", but makes perfect sense that if you're paying for an app you should get good/quick support.

becomevocal 15y ago

Looks even better in person. Great team.

Aaronontheweb 15y ago

If your website has Olark or any live web support, why wouldn't you want it in your app too? Well executed.

grantlmiller 15y ago
Thanks. That's what we think too... especially for apps that are transactional based (travel, retail etc).

deleted 15y ago

[deleted]

earbitscom 15y ago

One of the best teams in LA. Congrats, guys.

kerben 15y ago

Great job!

wattjustin 15y ago

As an overview for us more novice iOS programmers, how are you going about sharing the screen with a user? I am going to download this and check it out, but really curious as this looks fantastic!

Zev 15y ago
You can get the onscreen graphics context and convert it to an image to send over the network fairly easily. I'd guess that you probably won't get a full remote desktop experience, nor would you really need one. Just an image and a "tap here" indicator" that sends a coordinate (or rect) back and forth.
- marcc 15y ago
  Hey, I'm the other cofounder of LookIO. Yeah, that's a pretty good summary of how the visual assist part works. We have some plans on extending it with more than just a "tap here" indicator, but don't plan on turning it into a full remote desktop experience.

pat2man 15y ago

Looks amazing, any chance for some HN invite codes?

aaronbrethorst 15y ago

sweet, but what the heck is an agent? It's not clear to me that my smaller apps won't ever cost me money with this, because I don't know what an agent is. ("First agent license is always free. You'll never be charged. No risk integration.")

grantlmiller 15y ago
good feedback... an agent license is simply an account that can provide support (logged into the admin console or to ichat/any chat client)... so for a small app, you'd be the agent & you'd provide support when you're available (much like Olark)
- aaronbrethorst 15y ago
  Ah, got it. That makes perfect sense. Awesome, I look forward to integrating this into my apps! :)
- epaga 15y ago
  Can a single agent support multiple apps? BTW, props - this looks EXTREMELY sweet and I expect I will be integrating this into my apps.
  - grantlmiller 15y ago
    Yep, a single agent can support multiple apps.

radishroar 15y ago

Hey, isn't that address the Coloft space in Santa Monica? Cool to see something come out of there!

grantlmiller 15y ago
Yeah, we love coloft! We're there a lot... swing by some evening and we'll give you the in person demo.
- radishroar 15y ago
  Sounds good. I live nearby so I'll drop you an email with my info to meet up.