You bring up an important point, which is the speed with which they've addressed the issue. That deserves commendation, and is a very smart move on their part.

You bring up an important point, which is the speed with which they've addressed the issue. That deserves commendation, and is a very smart move on their part. It nips the story in the bud, which is important. That said, this does not read as a preliminary post. It's titled, "Regretsy Issue Resolution". It makes no promises of further updates, and just says that they're dealing with the issue privately. That's their right, but I think it's a PR mistake. There are two issues in this case: 1) regretsy being treated as a scammer, and 2) the behavior and tone of the paypal representative. This post addressed 1 but not 2, and it doesn't look like there will be a second. This is a missed opportunity on paypal's part to turn the incident into a PR win.