I'm not sure how to communicate this without making it sound biased. Lufthansa's employees regularly act poorly and maliciously, when pointed out that they are

I'm not sure how to communicate this without making it sound biased. Lufthansa's employees regularly act poorly and maliciously, when pointed out that they are in the wrong (weither local, foreign, or own company regulations or even being there when they're scheduled to) they don't care and they know they'll get away with it. They can and will leave you at the airport without a refund. It's been this way for at least a decade. This has happened to me many times, and it has many documented cases on HN, Reddit, Twitter, settled EU261 suits, and FlyerTalk.