Where the car analogy breaks down is the mechanic. If the mechanic can't reliably fix my issues, I'm taking my business elsewhere. If the cloud provider doesn'

Where the car analogy breaks down is the mechanic. If the mechanic can't reliably fix my issues, I'm taking my business elsewhere. If the cloud provider doesn't … well it takes a lot to move a stack to a different cloud provider. And what matters is results: sometimes with a car, I need to know a bit about how the car functions in order to help the mechanic. If I know more, I can sometimes point the mechanic in the right direction. And sometimes, you're broken down on the side of the road and you don't have a mechanic, and you need "how to change tires", "how much force is too much force on a lug?", "how to jump", "how to repair/replace battery enough to get to the mechanic". Sometimes, I get better answers from cloud provider if I can describe to them exactly where they've gone wrong. > and abstractions exist so not everybody has to learn everything. In an ideal world. Problem with cloud stuff is that support is usually dumb as bricks, and the only way to get anything done is to break the glass on the abstraction & get your hands dirty.