I don’t have any advice about getting help from WhatsApp. I don’t even use it. You have described a single point of failure — part of your critical workflow th

I don’t have any advice about getting help from WhatsApp. I don’t even use it. You have described a single point of failure — part of your critical workflow that can bring you or your business to a standstill. The usual advice comes down to eliminating SPFs and/or maintaining redundant copies. In my opinion no one (and no business) should rely on free third-party services such as Facebook or WhatsApp to run their business. If you do you have one or more points of failure completely out of your control, with no recourse, and vendors who have no incentive to fix the problem. I know it does you no good now to hear this but you can make changes to prevent it happening again.