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I mean when they lost our luggage as well as that of everyone else on the same connection they literally told us their computer tracking system was incompatible
by Mikeb85 4y ago
I mean when they lost our luggage as well as that of everyone else on the same connection they literally told us their computer tracking system was incompatible with that of their partner... On top of terrible treatment at the Frankfurt Airport, children running up and down the aisles for 10 hours straight on the plane, etc...
> Most customer rankings disagree with you
They're higher than expected but not in the top 10 of any rankings I've seen... And dropping...
- raverbashing 4y agoYeah you definitely deserve to complain about that experience. Though I've heard about tracking incompatibility issues (not with them though) - does not excuse the luggage loss of course
- Mikeb85 4y agohttps://www.insider.com/woman-lost-luggage-lufthansa-twice-one-trip-travel-chaos-2022-7 https://www.insider.com/woman-lost-luggage-lufthansa-twice-o... Another example. I could excuse a lot but after what the employee told us, the visible lack of organization when we flew with them plus quite a few more anecdotes I'm definitely avoiding them. Seems there's something fundamentally wrong with their infrastructure. Hell, the airtag thing blew up for a reason.
- tomg 4y agoJust another anecdote: They’re the only airline to lose my luggage, and their complete lack of giving a fuck or competence in returning it was a tremendous and expensive pain in the ass. Only through pulling a personal favor with a friend in Berlin was I able to ever get my luggage. There’s something wrong at Lufthansa. The queue to fill out my lost luggage form was like an hour long when I arrived, and looked to be just as long when I was done.