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It's definitely scummy journalism, but there's also a little misunderstanding in how social media reps work in Germany vs elsewhere. Basically in Germany, they
by TillE 4y ago
It's definitely scummy journalism, but there's also a little misunderstanding in how social media reps work in Germany vs elsewhere.
Basically in Germany, they tend to operate with considerably more autonomy. It is not uncommon to see official Twitter accounts arguing with customers, where in the US you'd probably just get a canned response or ignored if you're sufficiently rude. So I'm not surprised that someone like this decided to interpret policy by themselves, and failed.
- monksy 4y ago> , they tend to operate with considerably more autonomy. That's one way to put it. Another way to put it is: > They tend to operate without much oversight or ethical boundaries.
- RealStickman_ 4y agoAnothernother way to put it is: > They seem more approachable with possibly more positive interactions.
- monksy 4y agoI'm not sure how to communicate this without making it sound biased. Lufthansa's employees regularly act poorly and maliciously, when pointed out that they are in the wrong (weither local, foreign, or own company regulations or even being there when they're scheduled to) they don't care and they know they'll get away with it. They can and will leave you at the airport without a refund. It's been this way for at least a decade. This has happened to me many times, and it has many documented cases on HN, Reddit, Twitter, settled EU261 suits, and FlyerTalk.