6 ms·

Lufthansa deserves it. Worst airline I've ever flown (and that's saying something being from Canada).

by Mikeb85 4y ago

nominusllc 4y ago
Yeah, not sure why this commenter is rushing to their defense. Out of all PR fumbles, this one is the fumblest.
- deleted 4y ago
  [deleted]
raverbashing 4y ago
Yes, I'm sure one anecdotal experience turns it into the absolutely worse airline of planet Earth. Worse than Air Koryo even. Most customer rankings disagree with you. Which doesn't mean the airline should be free from criticism, of course.
- Mikeb85 4y ago
  I mean when they lost our luggage as well as that of everyone else on the same connection they literally told us their computer tracking system was incompatible with that of their partner... On top of terrible treatment at the Frankfurt Airport, children running up and down the aisles for 10 hours straight on the plane, etc... > Most customer rankings disagree with you They're higher than expected but not in the top 10 of any rankings I've seen... And dropping...
  - raverbashing 4y ago
    Yeah you definitely deserve to complain about that experience. Though I've heard about tracking incompatibility issues (not with them though) - does not excuse the luggage loss of course
    - Mikeb85 4y ago
      https://www.insider.com/woman-lost-luggage-lufthansa-twice-one-trip-travel-chaos-2022-7 https://www.insider.com/woman-lost-luggage-lufthansa-twice-o... Another example. I could excuse a lot but after what the employee told us, the visible lack of organization when we flew with them plus quite a few more anecdotes I'm definitely avoiding them. Seems there's something fundamentally wrong with their infrastructure. Hell, the airtag thing blew up for a reason.
  - tomg 4y ago
    Just another anecdote: They’re the only airline to lose my luggage, and their complete lack of giving a fuck or competence in returning it was a tremendous and expensive pain in the ass. Only through pulling a personal favor with a friend in Berlin was I able to ever get my luggage. There’s something wrong at Lufthansa. The queue to fill out my lost luggage form was like an hour long when I arrived, and looked to be just as long when I was done.
- moviewatcher333 4y ago
  Air Koryo apparently offers more leg space than most Canadian airlines, and I have a feeling any staff getting caught stealing luggage would be in some deep shit. Food pics look decent too. I've had decent experiences with "crappy" poor country airlines--oftentimes they compensate with decent food and seats often feel relatively spacious. Probably more likely to crash and die, though.
- monksy 4y ago
  If they get you to point A->B without misconnecting, getting your bags there, and don't act angry with you. Still better than LH.
h0h0h0h0111 4y ago
easyjet wants a word
- kmlx 4y ago
  one word: ryanair.
  - h0h0h0h0111 4y ago
    Of course fully anecdotal, but my experiences with ryanair have been mostly fine - the planes are shit and they try and sell you bollocks on board but they run on time and it all kinda works. Easyjet on the other hand... mamma mia, getting a refund out of them is a gauntlet, and at my local airport >50% (!!!!) of easyjet flights are delayed or cancelled.
  - Mikeb85 4y ago
    Haha except expectations are managed (read low) with EasyJet or Ryanair. They deliver exactly what you pay for and expect.
- monksy 4y ago
  Would still fly with easyjet despite having a sour experience with them. I will not consider LH metal for any reason.
s1artibartfast 4y ago
It is my preferred Airline, but I'm usually flying business so maybe that's the difference
- idontpost 4y ago
- Mikeb85 4y ago
  There was nothing wrong with the flight itself. Everything wrong with their online booking/check in system, disorganization at the terminal and lost luggage (apparently due to system incompatibility with a partner airline).
pc86 4y ago
Is AirCanada bad? I have a big flight on there in a few months (honeymoon) and it's gotten rescheduled numerous times but otherwise service has seemed fine.
- dghlsakjg 4y ago
  When things go right AC is fine. When things go wrong, do not expect anyone to have any empathy or be willing to help you in any way that is even slightly outside regular operating procedure.
- uluyol 4y ago
  I have had a nightmare dealing with their customer service. Hour and half holds, dropped calls, inconsistent messaging, losing my information (personal address e.g. despite it being on an incident tracking website), lack of communication, difficulty with partner airlines getting ahold of them. I took a Lufthansa+Air Canada trip because it was $300ish cheaper than the alternatives and I regret it. I also know many people personally who have had terrible experiences this past summer. My suggestion would be to rebook if possible, but it might not be too bad since the summer is over. Either way I hope things go smoothly.
- Mikeb85 4y ago
  > it's gotten rescheduled numerous times Well there you go... It's bad in the sense that they constantly reschedule or cancel flights, are constantly late and there's absolutely no recourse to getting compensation. But once you're on the plane it's mostly fine.
Sohcahtoa82 4y ago
When it comes to airlines, you can pick any brand, and if you mention them, there will be at least one person who will chime in with a horror story and claim they're the worst airline. And it's usually based on a single one-off bad experience.

Lufthansa deserves it. Worst airline I've ever flown (and that's saying something being from Canada).

nominusllc 4y ago

Yeah, not sure why this commenter is rushing to their defense. Out of all PR fumbles, this one is the fumblest.

deleted 4y ago
[deleted]

raverbashing 4y ago

Yes, I'm sure one anecdotal experience turns it into the absolutely worse airline of planet Earth. Worse than Air Koryo even. Most customer rankings disagree with you. Which doesn't mean the airline should be free from criticism, of course.

Mikeb85 4y ago
I mean when they lost our luggage as well as that of everyone else on the same connection they literally told us their computer tracking system was incompatible with that of their partner... On top of terrible treatment at the Frankfurt Airport, children running up and down the aisles for 10 hours straight on the plane, etc... > Most customer rankings disagree with you They're higher than expected but not in the top 10 of any rankings I've seen... And dropping...
- raverbashing 4y ago
  Yeah you definitely deserve to complain about that experience. Though I've heard about tracking incompatibility issues (not with them though) - does not excuse the luggage loss of course
  - Mikeb85 4y ago
    https://www.insider.com/woman-lost-luggage-lufthansa-twice-one-trip-travel-chaos-2022-7 https://www.insider.com/woman-lost-luggage-lufthansa-twice-o... Another example. I could excuse a lot but after what the employee told us, the visible lack of organization when we flew with them plus quite a few more anecdotes I'm definitely avoiding them. Seems there's something fundamentally wrong with their infrastructure. Hell, the airtag thing blew up for a reason.
- tomg 4y ago
  Just another anecdote: They’re the only airline to lose my luggage, and their complete lack of giving a fuck or competence in returning it was a tremendous and expensive pain in the ass. Only through pulling a personal favor with a friend in Berlin was I able to ever get my luggage. There’s something wrong at Lufthansa. The queue to fill out my lost luggage form was like an hour long when I arrived, and looked to be just as long when I was done.
moviewatcher333 4y ago
Air Koryo apparently offers more leg space than most Canadian airlines, and I have a feeling any staff getting caught stealing luggage would be in some deep shit. Food pics look decent too. I've had decent experiences with "crappy" poor country airlines--oftentimes they compensate with decent food and seats often feel relatively spacious. Probably more likely to crash and die, though.
monksy 4y ago
If they get you to point A->B without misconnecting, getting your bags there, and don't act angry with you. Still better than LH.

h0h0h0h0111 4y ago

easyjet wants a word

kmlx 4y ago
one word: ryanair.
- h0h0h0h0111 4y ago
  Of course fully anecdotal, but my experiences with ryanair have been mostly fine - the planes are shit and they try and sell you bollocks on board but they run on time and it all kinda works. Easyjet on the other hand... mamma mia, getting a refund out of them is a gauntlet, and at my local airport >50% (!!!!) of easyjet flights are delayed or cancelled.
- Mikeb85 4y ago
  Haha except expectations are managed (read low) with EasyJet or Ryanair. They deliver exactly what you pay for and expect.
monksy 4y ago
Would still fly with easyjet despite having a sour experience with them. I will not consider LH metal for any reason.

s1artibartfast 4y ago

It is my preferred Airline, but I'm usually flying business so maybe that's the difference

idontpost 4y ago
Mikeb85 4y ago
There was nothing wrong with the flight itself. Everything wrong with their online booking/check in system, disorganization at the terminal and lost luggage (apparently due to system incompatibility with a partner airline).

pc86 4y ago

Is AirCanada bad? I have a big flight on there in a few months (honeymoon) and it's gotten rescheduled numerous times but otherwise service has seemed fine.

dghlsakjg 4y ago
When things go right AC is fine. When things go wrong, do not expect anyone to have any empathy or be willing to help you in any way that is even slightly outside regular operating procedure.
uluyol 4y ago
I have had a nightmare dealing with their customer service. Hour and half holds, dropped calls, inconsistent messaging, losing my information (personal address e.g. despite it being on an incident tracking website), lack of communication, difficulty with partner airlines getting ahold of them. I took a Lufthansa+Air Canada trip because it was $300ish cheaper than the alternatives and I regret it. I also know many people personally who have had terrible experiences this past summer. My suggestion would be to rebook if possible, but it might not be too bad since the summer is over. Either way I hope things go smoothly.
Mikeb85 4y ago
> it's gotten rescheduled numerous times Well there you go... It's bad in the sense that they constantly reschedule or cancel flights, are constantly late and there's absolutely no recourse to getting compensation. But once you're on the plane it's mostly fine.

Sohcahtoa82 4y ago

When it comes to airlines, you can pick any brand, and if you mention them, there will be at least one person who will chime in with a horror story and claim they're the worst airline. And it's usually based on a single one-off bad experience.