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Zappos has just about solved this problem for me though. They realize that people want to try on shoes and clothes, and so they offer free shipping and free ret
by kyleslattery 15y ago
Zappos has just about solved this problem for me though. They realize that people want to try on shoes and clothes, and so they offer free shipping and free returns, and if you're a VIP member (just ask and they'll give it to you), everything ships with next day delivery. So, if I see a few pairs of shoes I like, I'll order them all, receive them the next day, and ship back the ones I don't like. It's great.
- cpeterso 15y agoWhat does Zappos do with returned shoes? Do they resell them at a discount? They must anticipate higher returns for shoes than online retailers selling books and music.
- kyleslattery 15y agoI'm pretty sure they just restock them and sell them at the same price. They only accept returned shoes that are unused.