I’m definitely in favour of dogfooding. But it’s worth noting that there is still a positive flip side to using competitors products: + you get to keep up with

I’m definitely in favour of dogfooding. But it’s worth noting that there is still a positive flip side to using competitors products: + you get to keep up with their advances so you’re not relying on your customers telling you about your competition + in the case of chat apps, if your infrastructure goes down you can still work as a team to coordinate the remediation