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Square.com uses similar looking links and buttons in a dark pattern to trick users. Login and land on the Home page. You want to look at transfers to your bank
by simon_sinister 4y ago
Square.com uses similar looking links and buttons in a dark pattern to trick users.
Login and land on the Home page. You want to look at transfers to your bank account (Balance > Account). Here you see big blue link box taking your to Balance: https://postimg.cc/yD97T8yT https://postimg.cc/yD97T8yT
Sometimes this blue box is a button to initiate an early transfer, which triggers an additional early transfer fee: https://postimg.cc/t1jpvGrG https://postimg.cc/t1jpvGrG
Once you get to the Balance page, you still need to find the link taking you to the Account page (View All Transfers) to actually see your transfers. Square takes a second stab at getting that fee with a big blue button in the middle of the page: https://postimg.cc/bG98KVMD https://postimg.cc/bG98KVMD
Now perform this same action several times a week, all year round, and you will make the mistake and press the transfer button.
It only takes once for you to have a never ending enmity towards Square for filching $25 from your income.
I was caught the once in October of 2021. I *recall* the transfer was initiated immediately (and the extra fee of 1.5%). Since then I've revisited the button when the transfer was low, and I was willing to risk $5 to get a screen shot of the next page. That time I did find a confirmation screen (I can't find the screen shot now).
I call support, but they would not refund the transfer, despite having pressed it by accident, despite having never used the feature before, and having over five year relationship with about 200k/yr in sales going through their platform. "But you're getting the service" was their reply.