> an unmet need of someone else. I found this to be very productive, especially when I'm able to speak to senior managers who know exactly what the problem is;

> an unmet need of someone else. I found this to be very productive, especially when I'm able to speak to senior managers who know exactly what the problem is; what is holding their performance at a lower level. Their reaction is always pragmatic saying what they need and, believe me, at what cost.