You don't get it. That they were blatantly ripping off someone else's software, and THAT is what gives them the right to label them a rip off. Everything else

You don't get it. That they were blatantly ripping off someone else's software, and THAT is what gives them the right to label them a rip off. Everything else is just smoke and mirrors, where the Freshdesk guys are trying to pretend that it is all about name calling, it isn't. Based only on what they themselves say, it is obvious that Freshdesk is a copy of Zendesk.