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So you are 8 people. Quite a lot different than a single person. If you had a way to not answer tickets, that means you would not offer support to customers, s
by jeromegv 4y ago
So you are 8 people. Quite a lot different than a single person.
If you had a way to not answer tickets, that means you would not offer support to customers, so likely a lot less customers would be interested to pay you. You don’t get to 14 millions by cheaping out that way.
- formerkrogemp 4y agoMore like you end up with minimal staffing a la floqast for example.
- speleding 4y agoI run a SaaS, quite similar numbers to the parent. Depending on the complexity of your support tickets, it's pretty easy to outsource to part-time freelancers. I just pick up the tickets that they flag as too difficult for them. (Edit: we're still quite some ways off $14M, but I could see it scale there without changing the structure much)
- brianwawok 4y agoRight, its a different product though. He has a low support required product. But I can 100% imagine making a product without much support required, and running it. Tis not hard.