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What kind of bank has employees publicly interfacing on Instagram? Sounds like a recipe for harassment from Yee. (Just kidding, this perspective would fall un
by metadat 4y ago
What kind of bank has employees publicly interfacing on Instagram? Sounds like a recipe for harassment from Yee.
(Just kidding, this perspective would fall under victim blaming, I think.)
It does seem unnecessary for a bank to be interacting on social media, though. How does it make sense for them to spend time on it?
- deleted 4y ago[deleted]
- kjs3 4y agoMost banks, and all the big ones I know about, have some level of on-line social media presence and dedicated social media managers (and wildly varying levels of competence with social media). As they say, 'that's where the customers are'. The financial I work for has official channels on most platforms and dedicated teams who do basically advertising and customer support type stuff via social media channels. Complain about something on @OfficalBankChannel, and someone can see it and hopefully respond positively. This isn't just some random employees slacking off on Instagram or twitter or whatever; it's their job. So if the bank perceives someone is threatening people over a social media channel, it can be treated the same as someone threatening over the phone to a call center or in a branch location. And there can be consequences.