And while older generations might be less willing to use a high number of apps side by side, having one kind of message in one app and the other kind of message

And while older generations might be less willing to use a high number of apps side by side, having one kind of message in one app and the other kind of message in the other app is still much less confusing to them than dealing with the subtleties of multiprotocol if everything is forced through the single one-size-fits-all interface of a messenger that tries to do SMS on the side.