I just don't see any actual daily professional worker problems being solved. I see solutions in search of problems. People with PC's have a control environment

I just don't see any actual daily professional worker problems being solved. I see solutions in search of problems. People with PC's have a control environment in front of them everyday with a keyboard and mouse, 100's of controls and combinations. Keyboards are really cheap. I see VR enabled work environments like touch-screens in cars. They suck. You have little to no sensory input on your fingers and can't feel your way around to do things without looking. Is having 3d stacks in a virtual room going to allow a customer service person to better do their job? As in having measurable financial impact? If I'm running a call center with 100 people, is spending $150k on VR headsets going to help materially?