They say that female call-centre responders are preferred to male ones. I'm less likely to kick-off at a female call-centre responder if the service is awful,

They say that female call-centre responders are preferred to male ones. I'm less likely to kick-off at a female call-centre responder if the service is awful, than to a male responder. But the responders I'm happiest with are usually male responders (preferably with a lowlands scottish accent).