YES! Far too many companies treat tech support as a necessary evil trash cost center, instead of the absolute goldmine that it can be. Tech support is a highl

YES! Far too many companies treat tech support as a necessary evil trash cost center, instead of the absolute goldmine that it can be. Tech support is a highly concentrated vein of real-time descriptions of things that can, and in many cases must be improved for your product to thrive. Don't ignore it — actively mine it!