4 ms·

Everyone should do a rotation in Tech Support.

• warrenm 4y ago
  Especially professional services folks - if you don't know how it breaks (and likely fixes), you have almost ZERO reason to be in the field
• Nextgrid 4y ago
  Especially the engineers. They will think twice about building unreliable or unintuitive systems if they then have to support actual customers using them.
  • toss1 4y ago
    YES! Far too many companies treat tech support as a necessary evil trash cost center, instead of the absolute goldmine that it can be. Tech support is a highly concentrated vein of real-time descriptions of things that can, and in many cases must be improved for your product to thrive. Don't ignore it — actively mine it!
  • jrumbut 4y ago
    I hate when I don't see the end user feedback as an engineer. When I see users forced to waste time with elaborate workarounds and hacks to use software I made I feel real guilt even if I had no way to know it wasn't well suited to their needs.
  • cbm-vic-20 4y ago
    And UI designers. And product managers.