They should do what they want worrying about the customers that matter to them. They don’t have to worry what you as an individual care about. How much were you

They should do what they want worrying about the customers that matter to them. They don’t have to worry what you as an individual care about. How much were you paying them? Submit a ticket to your paid support agent if you want them to listen to you. Otherwise… stop complaining about how this free thing isn’t how you want it.