3 ms·

Hey, what is "the BBB" here ?

jeremyjh 4y ago
Better Business Bureau
loloquwowndueo 4y ago
Better business bureau https://en.m.wikipedia.org/wiki/Better_Business_Bureau https://en.m.wikipedia.org/wiki/Better_Business_Bureau
phpisthebest 4y ago
BBB == Better Business Bureau a private organization in the US that "rates" business based on certain factors and customer complaints. It is often confused with having some kind of governmental authority, approval, or validity when in reality they just a non-profit trade organization. Very similar to charity navigator but rating for-profit businesses
- bombcar 4y ago
  And it can become a bit of a scam where if you’re a “paying member” of the BBB you can “respond” to complaints and they disappear.
  - greyhair 4y ago
    After fighting with Ford over a recall issue for over a year, I opened a claim with the BBB. Two months later they closed it with a note that Ford explained that my car had been determined to be outside the claim (even though it experienced the recall related failure). Four months later, Ford issued be a check for the full cost of the repair, with an apology note. Even though at that point, I had given up. I have to believe that the BBB claim had some effect on that. The BBB may have accepted Ford's word, and closed the claim, but it resulted in some messaging up the consumer complaint chain.
    - bombcar 4y ago
      Yeah it can work sometimes, especially if you get into the “marketing” budget of someone big - they often have some leeway.
      - phpisthebest 4y ago
        That is one of things people do not understand why "Twitter" Customer service is different than regular customer service Twitter "Customer Service" is marketing budget
    - stjohnswarts 4y ago
      Ford and most corps have a deny-deny-deny culpability policy until the complaint hits someone who can make a decision on the matter (they actually have queues/emails). There is a hard money limit for the peons to be able to admit that it's the company's fault, above that amount it is a blanket deny and delay policy. We had a recent President who also lived by the same policies; lawyers have ingrained into the DNA of business.
deleted 4y ago
[deleted]

Better Business Bureau

Better business bureau https://en.m.wikipedia.org/wiki/Better_Business_Bureau https://en.m.wikipedia.org/wiki/Better_Business_Bureau

phpisthebest 4y ago

BBB == Better Business Bureau a private organization in the US that "rates" business based on certain factors and customer complaints. It is often confused with having some kind of governmental authority, approval, or validity when in reality they just a non-profit trade organization. Very similar to charity navigator but rating for-profit businesses

bombcar 4y ago
And it can become a bit of a scam where if you’re a “paying member” of the BBB you can “respond” to complaints and they disappear.
- greyhair 4y ago
  After fighting with Ford over a recall issue for over a year, I opened a claim with the BBB. Two months later they closed it with a note that Ford explained that my car had been determined to be outside the claim (even though it experienced the recall related failure). Four months later, Ford issued be a check for the full cost of the repair, with an apology note. Even though at that point, I had given up. I have to believe that the BBB claim had some effect on that. The BBB may have accepted Ford's word, and closed the claim, but it resulted in some messaging up the consumer complaint chain.
  - bombcar 4y ago
    Yeah it can work sometimes, especially if you get into the “marketing” budget of someone big - they often have some leeway.
    - phpisthebest 4y ago
      That is one of things people do not understand why "Twitter" Customer service is different than regular customer service Twitter "Customer Service" is marketing budget
  - stjohnswarts 4y ago
    Ford and most corps have a deny-deny-deny culpability policy until the complaint hits someone who can make a decision on the matter (they actually have queues/emails). There is a hard money limit for the peons to be able to admit that it's the company's fault, above that amount it is a blanket deny and delay policy. We had a recent President who also lived by the same policies; lawyers have ingrained into the DNA of business.

deleted 4y ago

[deleted]