Key quotes: Gen Z attitudes that may come across as lazy or entitled to a more seasoned worker are actually just different values and different approaches. Th

Key quotes: Gen Z attitudes that may come across as lazy or entitled to a more seasoned worker are actually just different values and different approaches. They can't perform [t]asks like making small talk with a client or writing a professional email... Managers who work with and manage Gen Z employees likely need to be patient and detailed in their requests. ...you can’t make assumptions that everyone understands implicit codes of conduct. Concludes that managers can't just dictate office policy, but must provide convincing justifications.