The charts on your blog are gold. They may be people who'd be prepared to pay for that? Core value prop: Managers are always very curious where they stand on

The charts on your blog are gold. They may be people who'd be prepared to pay for that? Core value prop: Managers are always very curious where they stand on performance. Provide benchmark service so that organisations could see how they are performing relative to their peers. For an organisation with 4 employees (budget $400k), $1k per year for a benchmark report would probably pass muster. (keyword research "service desk metrics" - I think you can win this space) How to go about this: Integration into FreshDesk, ZenDesk and other ITIL etc. Anonymize data, segment into industry Alternate value prop: Enable tighter feedback loop for line managers and provide them with actionable ideas (intervention, escalation, rotation, dispatch, pair). Other possibilities: Pipe activity to a TV screen in the service desk area. There's an overlap with existing software, so you'd do it only if you could provide more value than other software can. For example, you can gamify it (though not my preference). Provide useful reports for end of year employee review. When badly done, benchmarks can result in the wrong incentives being created. However, you have a lot of text data that can be used to gauge the complexity of a task. May be there's something in there.