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I went to an Apple store to get the (under warranty) battery in my perfectly functional Macbook Air replaced. The "genius" tried to convince me that the comput

I went to an Apple store to get the (under warranty) battery in my perfectly functional Macbook Air replaced. The "genius" tried to convince me that the computer had water damage and I should buy a new one. I stood my ground and demanded the battery I was entitled to and he acted like he was doing me a huge favor by ignoring the supposed water damage and giving me the battery. He also commented on my android phone and told me I should buy an iphone. I went there for warranty service, not a sales pitch.

Wingman4l7 4y ago
I've read elsewhere that claiming water damage is a common tactic by their employees to avoid honoring the warranty. IIRC there are moisture indicator stickers scattered around on the internal components, so I don't know how they get off claiming this without using these as proof -- but I've seen myself from other laptop dissections that these can change color if they're old, possibly from gradual ambient humidity?
ksec 4y ago
>I went there for warranty service, not a sales pitch This changed when Steve Passed away and Tim Cook decided to look at Apple Store as a cost centre and revenue generation rather than Customer Experience and Support. I have been stating this on HN when their Apple Retail's KPI changed over the years. But every time someone will downvote the comment.