4 ms·

> It makes me think of the unnecessary logic board replacements their experts (“geniuses”) at apple stores always want you to do I've literally never heard of

> It makes me think of the unnecessary logic board replacements their experts (“geniuses”) at apple stores always want you to do I've literally never heard of this, and I've had several repairs via the genius bar.

c-fe 4y ago
not the OP, but my logic board of my 2020 MBP has been replaced twice already to solve problems. Always under warranty, so I did not pay myself, but I can attest that they do like to suggest these replacements if they can't solve it any other way.
miles 4y ago
Independent repair shop fixes Apple laptop at a low price https://www.cbc.ca/player/play/1346591299727 https://www.cbc.ca/player/play/1346591299727 "Louis Rossmann, the owner of a repair shop in New York City who teaches millions to fix Apple products on YouTube, repairs a MacBook Pro at a much lower cost than an Apple Store in Toronto estimated." 'Complete control': Apple accused of overpricing, restricting device repairs https://www.cbc.ca/news/thenational/complete-control-apple-accused-of-overpricing-restricting-device-repairs-1.4859099 https://www.cbc.ca/news/thenational/complete-control-apple-a... "CBC News used a hidden camera to verify reports that Apple customers are often told their malfunctioning computers are not worth fixing, even when minor repairs could remedy the problem. When presented with a MacBook Pro laptop that had a common issue where the screen was not displaying properly, an employee at the Apple Store responded by saying the device would need significant repairs at a cost of more than $1,200."
- at-fates-hands 4y ago
  Wasn't Louis the impetus for the "right to repair" movement? I have always thought he was a primary driver in getting these companies to allow people to repair their own devices for a long time. Am I right to assume, he's always been the most vocal about this?
  - CharlesW 4y ago
    > Wasn't Louis the impetus for the "right to repair" movement? https://en.wikipedia.org/wiki/Right_to_repair#History_of_the_right_to_repair_in_the_United_States https://en.wikipedia.org/wiki/Right_to_repair#History_of_the... He's a relatively recent proponent. The movement's roots are automotive and agriculture (where John Deere is their Apple).
MichaelCollins 4y ago
I went to an Apple store to get the (under warranty) battery in my perfectly functional Macbook Air replaced. The "genius" tried to convince me that the computer had water damage and I should buy a new one. I stood my ground and demanded the battery I was entitled to and he acted like he was doing me a huge favor by ignoring the supposed water damage and giving me the battery. He also commented on my android phone and told me I should buy an iphone. I went there for warranty service, not a sales pitch.
- Wingman4l7 4y ago
  I've read elsewhere that claiming water damage is a common tactic by their employees to avoid honoring the warranty. IIRC there are moisture indicator stickers scattered around on the internal components, so I don't know how they get off claiming this without using these as proof -- but I've seen myself from other laptop dissections that these can change color if they're old, possibly from gradual ambient humidity?
- ksec 4y ago
  >I went there for warranty service, not a sales pitch This changed when Steve Passed away and Tim Cook decided to look at Apple Store as a cost centre and revenue generation rather than Customer Experience and Support. I have been stating this on HN when their Apple Retail's KPI changed over the years. But every time someone will downvote the comment.
SyneRyder 4y ago
I had this on a mid-2012 MBP (bought new in 2015). Somewhere around Apple's 4th or 5th repair of the machine. Replacement logic board didn't solve the issue, but it sure made macOS complain loudly that my machine appeared to have been stolen. (Real problem was Apple's flaky SATA flex cables, notorious for breaking on this model. Been replaced 6 times by Apple. I still have the machine - I'm typing on it now - but I do my own repairs. And of course I switched years ago to Windows on a Thinkpad X1 as my daily driver after that Apple experience.)

c-fe 4y ago

not the OP, but my logic board of my 2020 MBP has been replaced twice already to solve problems. Always under warranty, so I did not pay myself, but I can attest that they do like to suggest these replacements if they can't solve it any other way.

miles 4y ago

Independent repair shop fixes Apple laptop at a low price https://www.cbc.ca/player/play/1346591299727 https://www.cbc.ca/player/play/1346591299727 "Louis Rossmann, the owner of a repair shop in New York City who teaches millions to fix Apple products on YouTube, repairs a MacBook Pro at a much lower cost than an Apple Store in Toronto estimated." 'Complete control': Apple accused of overpricing, restricting device repairs https://www.cbc.ca/news/thenational/complete-control-apple-accused-of-overpricing-restricting-device-repairs-1.4859099 https://www.cbc.ca/news/thenational/complete-control-apple-a... "CBC News used a hidden camera to verify reports that Apple customers are often told their malfunctioning computers are not worth fixing, even when minor repairs could remedy the problem. When presented with a MacBook Pro laptop that had a common issue where the screen was not displaying properly, an employee at the Apple Store responded by saying the device would need significant repairs at a cost of more than $1,200."

at-fates-hands 4y ago
Wasn't Louis the impetus for the "right to repair" movement? I have always thought he was a primary driver in getting these companies to allow people to repair their own devices for a long time. Am I right to assume, he's always been the most vocal about this?
- CharlesW 4y ago
  > Wasn't Louis the impetus for the "right to repair" movement? https://en.wikipedia.org/wiki/Right_to_repair#History_of_the_right_to_repair_in_the_United_States https://en.wikipedia.org/wiki/Right_to_repair#History_of_the... He's a relatively recent proponent. The movement's roots are automotive and agriculture (where John Deere is their Apple).

MichaelCollins 4y ago

I went to an Apple store to get the (under warranty) battery in my perfectly functional Macbook Air replaced. The "genius" tried to convince me that the computer had water damage and I should buy a new one. I stood my ground and demanded the battery I was entitled to and he acted like he was doing me a huge favor by ignoring the supposed water damage and giving me the battery. He also commented on my android phone and told me I should buy an iphone. I went there for warranty service, not a sales pitch.

Wingman4l7 4y ago
I've read elsewhere that claiming water damage is a common tactic by their employees to avoid honoring the warranty. IIRC there are moisture indicator stickers scattered around on the internal components, so I don't know how they get off claiming this without using these as proof -- but I've seen myself from other laptop dissections that these can change color if they're old, possibly from gradual ambient humidity?
ksec 4y ago
>I went there for warranty service, not a sales pitch This changed when Steve Passed away and Tim Cook decided to look at Apple Store as a cost centre and revenue generation rather than Customer Experience and Support. I have been stating this on HN when their Apple Retail's KPI changed over the years. But every time someone will downvote the comment.

SyneRyder 4y ago

I had this on a mid-2012 MBP (bought new in 2015). Somewhere around Apple's 4th or 5th repair of the machine. Replacement logic board didn't solve the issue, but it sure made macOS complain loudly that my machine appeared to have been stolen. (Real problem was Apple's flaky SATA flex cables, notorious for breaking on this model. Been replaced 6 times by Apple. I still have the machine - I'm typing on it now - but I do my own repairs. And of course I switched years ago to Windows on a Thinkpad X1 as my daily driver after that Apple experience.)