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I actually work with the team behind this, if you have any questions feel free to ask! Feels like a 4th wall break when something from your job pops up on the

I actually work with the team behind this, if you have any questions feel free to ask! Feels like a 4th wall break when something from your job pops up on the orange site.

tazjin 4y ago
With Javascript disabled (I've configured it to be opt-in in my browser) this page renders completely blank. Is that due to the framework, or is it something related to the hosting method used here?
- gfellerph 4y ago
  This is an Angular app rendered entirely on the client. Sorry we don't provide any server side rendering or fallback. It's targeted at Devs that usually have JS enabled.
  - swost 4y ago
- RedlineTriad 4y ago
  I asked and got this answer: > The DemoPage is an Angular App (SPA). But there is a lot of CSS you can use/run without Javascript. And gfellerph, the lead dev, left the other comment. (You can see the whole team at the bottom of the demo page)
nicopappl 4y ago
Ahah, I'm glad to see you here! I do enjoy the postfinance app, but I recently had to use the service.post.ch website, and it was one of the most unpleasant experience I had with a computer in recent times. I'm so sorry to breach all protocols of decency and just complain here, but I thought "if only I get a hold of the [derogatory term] who designed that website," and you are here! The praise in this thread is clearly from people who never had anything to do with the modern Swiss Post. I had to setup a mail "hold" order (in Switzerland you have to pay an extra fee and make a request to not deliver mail when you leave for a few weeks) and I found the UI to be very confusing. I think the design of the site could be improved, here is what annoys me the most: * The "clickable" button color being so close to the "disabled" color that it's very hard to distinguish when they are not next to each other (as most of the time) and very confusing when you try to click on a seemingly active button and nothing happens * Calendar widgets letting you select every date, but after selecting the date, you get an error message * communications in German despite the whole process being in French and the destination address being in a 100% French speaking canton * downright bad French translation (hi from the 25% of the Swiss population) eg: "Reprendre" is *not* a valid button name, maybe use "selectionner" * ending into a redirect loop when going back during the check-in step The UI feels broken. There is a lot of "strange" space, or button layouts accidentally ending up on two rows eg: the login nag dialog (I could reproduce it on Firefox and Chrome). It felt like a miracle when I managed to complete the process after about 1 hour (process that technically only requires my name, address and payment coordinates) I'm used to computers acting up and generally bad software (hell, I use Linux), so I could handle it, but my mom says she has trouble with the website as well. If you need more details, or a generous Romand QA tester, don't hesitate to contact me (domain of email address in my user profile). I feel that good software is important, especially for a state-run monopoly. Because it's always the most marginalized people that end up eating up the hidden costs of rushed-up software.
- RedlineTriad 4y ago
  Hey, thanks for the feedback, some of my own comments: * I don't work on the team of this demo itself, they are just part of my "Cluster" (unsure what it even is, yay to re-orgs). I am part of the Developer Platform team and am responsible for internal tooling (some dev, some ops). * Postfinance and Swiss Post are mostly separate, though we share some things. I assume the design is one of those things. * There is no one UI team, this page here is a demo of the Common Web Framework, which is managed by the CWF team. But I will forward a link to you comment to the CWF team anyways, since they can probably do more with the feedback than me (if they haven't read it already).
- martopix 4y ago
  The level is still vastly better than any public service in Italy, but I have also been frustrated by the post.ch website before. It's often very unintuitive to know where to go. And it does change language kind of randomly from an area of the website to the next. Still, quite good.
- gfellerph 4y ago
  Hi @nicopappl, I forwarded your feedback to the responsible product owner and have received an answer: "Thank you for your detailed feedback and for taking the time to do so. We regret that your experience on the Swiss Post portal was not satisfactory. We will be happy to take your feedback on and see what we can improve in the future in terms of wording/translations and the general customer experience when placing orders. Nevertheless, we of course hope that the order was executed satisfactorily following the placement of the order. We would be delighted if you could place orders with Post CH Ltd in future as well."

I actually work with the team behind this, if you have any questions feel free to ask! Feels like a 4th wall break when something from your job pops up on the orange site.

tazjin 4y ago

With Javascript disabled (I've configured it to be opt-in in my browser) this page renders completely blank. Is that due to the framework, or is it something related to the hosting method used here?

gfellerph 4y ago
This is an Angular app rendered entirely on the client. Sorry we don't provide any server side rendering or fallback. It's targeted at Devs that usually have JS enabled.
- swost 4y ago
RedlineTriad 4y ago
I asked and got this answer: > The DemoPage is an Angular App (SPA). But there is a lot of CSS you can use/run without Javascript. And gfellerph, the lead dev, left the other comment. (You can see the whole team at the bottom of the demo page)

nicopappl 4y ago

Ahah, I'm glad to see you here! I do enjoy the postfinance app, but I recently had to use the service.post.ch website, and it was one of the most unpleasant experience I had with a computer in recent times. I'm so sorry to breach all protocols of decency and just complain here, but I thought "if only I get a hold of the [derogatory term] who designed that website," and you are here! The praise in this thread is clearly from people who never had anything to do with the modern Swiss Post. I had to setup a mail "hold" order (in Switzerland you have to pay an extra fee and make a request to not deliver mail when you leave for a few weeks) and I found the UI to be very confusing. I think the design of the site could be improved, here is what annoys me the most: * The "clickable" button color being so close to the "disabled" color that it's very hard to distinguish when they are not next to each other (as most of the time) and very confusing when you try to click on a seemingly active button and nothing happens * Calendar widgets letting you select every date, but after selecting the date, you get an error message * communications in German despite the whole process being in French and the destination address being in a 100% French speaking canton * downright bad French translation (hi from the 25% of the Swiss population) eg: "Reprendre" is *not* a valid button name, maybe use "selectionner" * ending into a redirect loop when going back during the check-in step The UI feels broken. There is a lot of "strange" space, or button layouts accidentally ending up on two rows eg: the login nag dialog (I could reproduce it on Firefox and Chrome). It felt like a miracle when I managed to complete the process after about 1 hour (process that technically only requires my name, address and payment coordinates) I'm used to computers acting up and generally bad software (hell, I use Linux), so I could handle it, but my mom says she has trouble with the website as well. If you need more details, or a generous Romand QA tester, don't hesitate to contact me (domain of email address in my user profile). I feel that good software is important, especially for a state-run monopoly. Because it's always the most marginalized people that end up eating up the hidden costs of rushed-up software.

RedlineTriad 4y ago
Hey, thanks for the feedback, some of my own comments: * I don't work on the team of this demo itself, they are just part of my "Cluster" (unsure what it even is, yay to re-orgs). I am part of the Developer Platform team and am responsible for internal tooling (some dev, some ops). * Postfinance and Swiss Post are mostly separate, though we share some things. I assume the design is one of those things. * There is no one UI team, this page here is a demo of the Common Web Framework, which is managed by the CWF team. But I will forward a link to you comment to the CWF team anyways, since they can probably do more with the feedback than me (if they haven't read it already).
martopix 4y ago
The level is still vastly better than any public service in Italy, but I have also been frustrated by the post.ch website before. It's often very unintuitive to know where to go. And it does change language kind of randomly from an area of the website to the next. Still, quite good.
gfellerph 4y ago
Hi @nicopappl, I forwarded your feedback to the responsible product owner and have received an answer: "Thank you for your detailed feedback and for taking the time to do so. We regret that your experience on the Swiss Post portal was not satisfactory. We will be happy to take your feedback on and see what we can improve in the future in terms of wording/translations and the general customer experience when placing orders. Nevertheless, we of course hope that the order was executed satisfactorily following the placement of the order. We would be delighted if you could place orders with Post CH Ltd in future as well."