Do you mention Stripe by name, or the concept of a payment processor at all? Sometimes when I’m on with CS, if I let it slip that I know a little something abo

Do you mention Stripe by name, or the concept of a payment processor at all? Sometimes when I’m on with CS, if I let it slip that I know a little something about what’s wrong they take the easy out and send me on my way by regurgitating what I just said as the solution. The average person doesn’t know anything about Stripe or payment processing. I find it hard to think Amex would steer you that way out of the blue. Is Amex really saying “here’s a phone number to some third party, resolve it yourself”? Totally unprompted? I would call in and pretend to be as dumb as possible. All you know is you keep getting charged and you don’t want the charges anymore. The business phone number you have is disconnected. Let them take it from there.