Sorry but that doesn't make any sense. Freshdesk operate in the same field and will naturally have some client overlap. If they spot an unhappy Zendesk user sur

Sorry but that doesn't make any sense. Freshdesk operate in the same field and will naturally have some client overlap. If they spot an unhappy Zendesk user surely it is worth making them aware that there is an alternative that may prove to be a better fit? The opposite would also be valid for unhappy Freshdesk users.