While R&D at Google may be a geek's heaven, the Operations at Google is a hell, an ITIL hell, 200% Dilbert [the ITIL's blueprint is the Britain's state healthca

While R&D at Google may be a geek's heaven, the Operations at Google is a hell, an ITIL hell, 200% Dilbert [the ITIL's blueprint is the Britain's state healthcare IT by IBM in the 1980ies]. No wonder that she's snapped.