Ditto! I seem to bump into you everywhere. The Internet is a small place. > customers are making decisions about technology vendors based on the ethics and rel

Ditto! I seem to bump into you everywhere. The Internet is a small place. > customers are making decisions about technology vendors based on the ethics and relationship with that company Indeed. In such a crowded space with plenty of the same feature-wise, there is no doubt that the personality of a company (in this case, conveyed over social media) is going to play this kind of role. PS: We were doing SaaS in 2005 :-)