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Have you flown with LH recently? If something happens then they shut down service desk and don't help you at all. Find your own solution and then they ignore
by sccxy 4y ago
Have you flown with LH recently?
If something happens then they shut down service desk and don't help you at all.
Find your own solution and then they ignore you if you want hotel/travel costs paid back.
I'm still waiting ~4000 eur from them. But only one human reply that they forwarded claim to another department. 3 months and counting...
And I resend all my claims weekly and hope for the best.
Phone support is even worse. 2 hours on the phone and then they understand that indeed my flight was cancelled 3 months ago...
- jen20 4y agoYes, I flew with them on Thursday, and the Saturday before that. Their hard product in Europe is second only to Turkish Airlines and Virgin Atlantic, neither of which go many places without very inconvenient routing at best. I typically fly LH economy, though have had a few upgrades (meaningless in Europe) over the years. Their business class is not as good as Singapore or Virgin, or modern United, but better than BA, and typically fine. I don’t buy tickets through LH, only through United, who answer the phone (to me) with a knowledgeable human in under 1 minute as someone with top status.