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Isn't this what Gong does too - syncing talking points back into Salesforce
by benjilb 4y ago
Isn't this what Gong does too - syncing talking points back into Salesforce
- azmodeus 4y agoThis is Chris, Comtura co-founder. We aren't a Gong competitor, we also integrate with Gong ourselves. Gong does provide a Salesforce integration. We interviewed 10 users of this feature who mostly ended up copy pasting parts of the transcript into Salesforce. Key differences between the Gong Salesforce integration and Comtura: 1. Beyond Gong we also support Zoom and Microsoft Teams 2. We have built specific machine learning models translating between transcripts and CRM records while Gong has been focusing on highlighting coachable moments in transcripts