I once had a job developing strategy for one of the top business schools in the world in its revenue center. In this best-of-the best setting, there was little

I once had a job developing strategy for one of the top business schools in the world in its revenue center. In this best-of-the best setting, there was little incompetence but lots of mediocrity. At university administrations, as you drift away from elite schools and drift away from revenue centers, in my observation incompetence becomes common. Administrators are in those roles, because they’d be fired from any high-performing workplace. We can see this play out clearly in the fast-declining high-ed market landscape. I lasted about two years before it became unbearable.